Work From Home Malta

An International UK Company recently relocated to Malta is seeking to employ an Insurance Claim handler/call centre administrator/claim administrator.
Job Description

To build effective professional relationships with our clients.   This is a very busy position, so you will need to be highly organised with exceptional administration skills.    The role is challenging & varied, encompassing the full claim process.   You will be working to tight deadlines, dealing with difficult customers and managing high volume of calls, so you must be resilient and remain calm under pressure.

Duties will include,Provide administrative support to the branch.   Ensure all administrative functions are up to date and correct.   Work in accordance with all policies and procedures and adhere to the service level agreement.   Deal with general queries.   Processing claims in timely and professional manner.   Answer the telephone and greet candidates and clients in the prescribed style.   Ensure the correct administrative procedures are followed throughout. Ensure adequate supplies of all internal and external documentation, e.g. information packs, claim forms, etc.

Person Specification

Excellent Excel spreadsheet skills. Excellent communication skills. Attention to detail and excellent record keeping skills. Self-motivated with ability to work independently and work in a team. Ability to exercise discretion and sound judgement. Very strong relationship building skills essential. Professional, and confident approach to work. Ability to work under pressure. Very productive whilst maintaining a high level of quality. Excellent organisational skills and ability to prioritise appropriately and handle multiple tasks concurrently. Excellent English Language skills are requied both verbal and written.


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